CONTACT US & FAQ

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FAQs

How do I log into my account?

You can access your Shinerama account by using the Login option located in the top right hand corner.

Is my username and password the same as previous years?

Yes, you can continue to use the same username and password.

What if I forget my username and password?

Click on Forgot Your Username and Password option on the Login page.

a) Have you forgotten your username?

Enter your email address into the Email Address field on the form and you will receive an email with your username.

b) Have you forgotten your password?

If you know your username, please enter it into the Username field on the form and a new window will open where you will be able to create a new password.

c) Forgot both?

Please request your username by entering in your Email Address into the field on the form. Once you receive an email with your username, return to the Forgot Username and Password area and enter your username to begin the process to create a new password.

Can I register for more than one location or Shine team?

At this time you are unable to register for more than one location or team. However, team members can be part of the same team and shine in different locations. Funds raised will be allocated per team member. I want to register as a member of a team, but my team isn’t listed.

  • Please double check spelling of the team name.
  • Try typing in the first few letters of the team name into the search field to pull up multiple team names that use that combination of letters. You can then select the team you want to join.
  • You can also search by your Team Captain’s name or your Shine location.
  • It’s also possible your Team Captain has not created your team yet. In this case, you can register as an individual and join the team later once it has been created.
Can I register another person for the team?

Yes, when you reach the end of our registration process you will see the option to add another participant. Please make sure you have their permission and provide their contact information so they can receive all the relevant information to update their shine fundraising page.

How can I volunteer for Shinerama or get involved?

Please contact the Shinerama Coordinator at your school to find out what volunteer roles are available. Visit Find a School and Register to locate your Shine Coordinator’s contact information. You also can check out the school’s website for more information or email shinerama@cysticfibrosis.ca and we will make sure we link you to the correct person.

How can I bring Shinerama to my school?

We are always looking to bring Shinerama to new universities, colleges or technical schools across Canada. Visit Starting a Shinerama Campaign under Find a School and Register for more information. Need more details? Send your questions to shinerama@cysticfibrosis.ca

Can I still support Shinerama even though my school does not participate?

Of course! You can make a donation or you can register as a virtual shiner to send out emails to family and friends sharing your story on why supporting Shinerama and Cystic Fibrosis Canada is so important to you.

Do you have resources to help fundraise or motivate my team?

Of course we do! In the Fundraising Tools, you’ll find a wide variety of resources to help make your Shinerama campaign a success.